Return & Refund

Thank you for shopping on Wonderggift.

More than anything we want you to be happy with your purchase!! If there's anything you're not pleased with, we invite you to contact us at service@wonderggift.com and we will be more than happy to address your concerns.

 

Cancel/Modify Order

Once your order is locked for processing once you place it, it cannot be changed or canceled.

We are sorry to inform you that once a personalized order is placed, it cannot be changed because it is locked for processing. Before finalizing the order, please thoroughly verify all the details.

 

Replacement&Refund

Due to the customized nature of the product, returns and exchanges are usually not accepted. However, if you receive a damaged or incorrect item within 30 days of delivery, we can offer refund service if the request meets certain criteria:

  • Damaged due to the fault of our factory or the carrier.
  • Wrong item that is different with what you orderede.g., size, color, style.
  • Missing item that are lost in transit.

Note:

  • We typically DO NOT accept replacements due to customers’ mistakes such as providing an incorrect or incomplete address. So please check your address carefully before you check out.
  • Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.

 If you received the incorrect order, our customer service will review the return or exchange request.

Replacement Process

Please send us an email at service@wonderggift.com including the following information:

1.Order number and your Email

2.Video/ photo of the product

3.If your claim is in regards to a printing error, please include photographs of the error.

4.If your claim is in regards to the sizing issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

We will re-send you a new product in the above situation if it’s confirmed by our customer service.


Customer satisfaction is our top priority. We value every one of our customers and tailor our services to your satisfaction every time you contact us. Thank you for your trust in our company! If you have any questions, please feel free to contact us at service@wonderggift.com.